FanDuel is one of the most popular sports betting operators in the United States, with millions of users across the country. However, some customers inevitably run into issues with suspended accounts due to violations of FanDuel’s terms of service. If your account gets suspended, it can be a frustrating experience, but there are steps you can take to get it reinstated.
Common Reasons for FanDuel Account Suspensions
There are several common reasons why FanDuel may suspend an account:
If FanDuel detects suspicious or irregular betting patterns, it may trigger an account review or suspension to investigate potential fraud or money laundering. Things like unusually large bets, rapid withdrawals, or logging in from different locations can raise red flags.
FanDuel only allows one account per person. Trying to open multiple accounts with the same personal details will get all linked accounts suspended. This includes across FanDuel’s sportsbook, daily fantasy, and casino products.
Providing inaccurate personal details like name, date of birth, address or last 4 SSN digits when opening your account can also lead to suspensions once FanDuel tries to verify your identity.
FanDuel only operates in legal sports betting states, so using VPNs or location spoofing services to bet from unauthorized states will lead to bans. The app uses advanced geolocation tracking to ensure you are within state lines when betting.
If you have voluntarily banned yourself from FanDuel through its responsible gaming tools, trying to reopen your account would be a violation of the self-exclusion terms. This can trigger an account suspension.
Taking advantage of FanDuel signup bonuses and promotions through techniques like bonus abuse, arbitrage, matched betting or churning can sometimes result in account restrictions or suspensions.
How to Restore a Suspended FanDuel Account
If your account gets suspended, here are the steps to take in order to get it reactivated:
Contact FanDuel Customer Support
The first step is to reach out to FanDuel’s customer support team to understand why your account was suspended. You can contact them via:
Explain your situation and request additional details on your violation or suspension. Support will submit a ticket to the specialized accounts team.
Submit an Account Review Request
After hearing back from FanDuel support, you can request an official account review by emailing or writing an appeal letter to the accounts team. Provide any evidence or explanation that shows you did not actually violate FanDuel’s terms.
Verify Your Identity
In many cases, FanDuel will ask you to verify your identity through scans of documents like a driver’s license, utility bill or credit card statement showing your name, address and last 4 SSN digits. Submit these promptly to aid the review.
Allow Time for the Review
FanDuel’s account reviews can take anywhere from 1-4 weeks depending on severity. Be patient during this process and avoid contacting support repeatedly, which can slow down the queue.
If your appeal is initially rejected, respond professionally explaining why you believe your account should be reinstated. Provide any additional details not included in your first appeal letter. Sometimes good-faith negotiations can overturn an incorrect ban.
Try Alternatives if Needed
In rare cases of serious violations, FanDuel may permanently suspend accounts. If you’ve exhausted all options, consider signing up with alternative legal sportsbooks like DraftKings, BetMGM or Caesars instead.
Mistakes to Avoid with Suspended Accounts
When trying to restore your FanDuel access, make sure to avoid these common mistakes:
- Getting angry or threatening FanDuel support reps – remain cordial and professional in your communications.
- Providing false or misleading information during the review process.
- Opening a new account while existing ones are still suspended.
- Circumventing geolocation tools with VPNs or location spoofing.
- Making deposits from payment methods not in your name.
- Spamming customer service – patience is key during reviews.
Can You Sue FanDuel for Suspending Your Account?
Lawsuits against FanDuel for unfairly suspending accounts are rare, as its terms of service gives it broad discretion to manage accounts however it sees fit to minimize risk and comply with regulations.
However, if you have clear evidence that FanDuel erroneously suspended your account despite you not actually violating any terms, and customer support completely refuses to rectify the error, you may have grounds for a civil lawsuit. This would require proving definitively that FanDuel suspended you unfairly or did not apply its rules consistently.
The best approach is to avoid legal action and keep working in good faith with FanDuel’s support team to resolve the issue amicably through their account review process. Lawsuits should only be a last resort after you’ve exhausted all other options.
Can You Regain Access to Suspended Funds?
If your account is suspended with a remaining cash balance, you will need to get the account reactivated in order to withdraw those funds. If FanDuel permanently closes your account after review, it will mail you a check for any outstanding account balance within 7-10 business days.
For any bets still pending at time of suspension, most will be voided and refunded if the suspension is upheld. However, FanDuel also reserves the right to pay out any winning wagers at its own discretion based on the circumstances.
By understanding the common pitfalls that can get your FanDuel account suspended and following the proper steps to appeal, you can maximize your chances of getting back to betting as soon as possible. Avoiding violations in the first place is ideal, but even suspensions can usually be overcome with patience and an organized dispute process.